Latest update: 31/01/2023

Your privacy is important to The Cookware Company.

We collect and use your personal data only in accordance with the applicable data protection regulations in particular Data Protection Act 2018 and this privacy policy.

This privacy notice provides more information about the personal data that we process, why we process it, how we obtain the data, how long we retain the data and with whom we share it. It also provides more information on how you can exercise your rights.

1. Identity and contact details

The term The Cookware Company means all companies directly or indirectly affiliated with The Cookware Company UK & Ireland Ltd, with registered office at The Old Stables Sutton Manor Farm, Bishop's Sutton, Alresford, Hampshire SO24 0AA (United Kingdom) and registered under company number 07033153.

The Cookware Company holds its own brands as well as brand licenses. Our owns brands include: Blue Diamond, BK, Chop & Grill, Gero, Greenchef, Greenlife, Greenpan, Keltum, Kochstar, Lumenflon, Moods, Merten & Storck, Royal van Kempen & Begeer and Vita Verde. Our licensed brands include: AEG, Bialetti, Mauviel, Electrolux, KitchenAid and Smeg.

If you have questions regarding the processing of your personal data, you can contact us at any time via e-mail (privacy@cookware-co.com) or by letter to the address mentioned above (Attn. Privacy).

2. Purposes

We only use your personal data to handle your requests, complaints and warranty issues. Contact with our customer service department is through our contact form or via e-mail.

3. Legal basis

We collect and use your personal data to handle your enquiry in a targeted manner. It is our legitimate interest to provide you with the best possible customer service.

4. Categories of personal data

We process all personal data necessary to handle your complaint or request. This includes your name, phone number, e-mail address, payment details, invoice details and delivery details.

5. Source of personal data

We obtain your data when you contact our customer service.

6. Recipients of personal data

Within The Cookware Company, we may disclose your personal data when necessary to achieve the purposes listed above to third parties, including: payment providers, our customer service partner (if any), logistics partners, IT partners and software providers

Based on a legal obligation, The Cookware Company may also share your personal data with third parties, including law firms, accountants and auditors, banks and insurance companies, government departments, bailiffs, court and police services.

Other companies may also have access to your data in the context of a merger or acquisition.

7. Transfer of personal data

We will not transfer your personal data outside the European Economic Area without ensuring that your data is granted an equivalent level of protection.

8. Retention period

The retention period of your personal data depends on your request. In any case, we will retain your personal data for a period up to 10 years after delivery of the product.

9. Your Rights

You can contact us at any time to exercise the following rights:

• a request for access to or rectification of your personal data.
• a request for erasure of your personal data.
• a request to restrict the processing of your personal data.
• a request to object to the processing of your personal data.
• a request to transmit your data to another service provider; or
• a complaint if you believe that we are not acting in accordance with the applicable data protection regulations. You can also submit a complaint to the supervisory authority.

You can exercise the above rights by contacting us by e-mail (privacy@cookware-co.com) or by letter to the address mentioned under section 1. We respect all rights relating to your personal data to which you are entitled under applicable law.

Please inform us if there is any change to your personal data.

10. Automated decision-making

We do not engage in automated decision-making.

11. Security

We have implemented appropriate technical and organizational measures to ensure the confidentiality of your personal data and to protect your data from accidental and unlawful destruction, loss, alteration, unauthorized disclosure and access.

We have made the necessary contractual arrangements with the third parties with whom we work.

12. Updates

This privacy policy may be amended from time to time within the limits of the applicable law. Via our website you will always have access to the most recent version. In that case, we will change the "last update" date at the top of the statement. In case of significant changes, we will notify you by posting a notice with respect to the changes before they take effect or send you a notification via e-mail.